customer service Archives - Uptown Girl Shoes

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Why I Wont Sell You Just Anything

by jeanyoungupdated on October 25, 2020June 23, 2019

When I get asked what I do I reply that I help ladies feel FABULOUS by finding them Gorgeous Accessories to compliment …

Accessories, Bridal Shoes, News, Shoes

Bespoke Personal 1-2-1 Out of Hours Appointments

by jeanyoungupdated on October 25, 2020May 2, 2019

If you want a personal 1-2-1 service out of normal business hours to help you find the perfect shoes and …

Uptown Girl

5.0

Based on 66 reviews

Claire Jones

2021-04-30T20:32:57+0000

Would just like to say thank you for helping me find my wedding shoes , jean was so helpful . Great shop lots of lovely... stuff I went in for my wedding shoes and came out with them and a pair of lovely trainers for everyday . Can’t wait to wear Them ✨☺️ xxread more

Kellie Wds

2021-04-21T12:46:19+0000

Uptown Girl is such a beautiful shop and has everything you need to accessorise yourself yourself whether it is for... casual wear or you have a special occasion/wedding. There is a wide selection of shoes, jewelry, bags, scarves, dresses and headwear to choose from and some lovely gifts. I bought a beautiful wedding gift for my friend today. Jean has fantastic customer service and is friendly. I will definitely be back once her shop opens up again. Thank you so much for your wonderful service 😊 xxxread more

Anne Reid

2021-02-24T13:34:36+0000

Great service from Uptown Girl. So easy to buy from Jean while the shop is closed. It is always difficult to be sure... that a handbag is what you want when you can only see it online but Jean really shows off the bags and I am delighted with the Pepe Moll bags I bought. Great price too. Thanks Jeanread more

Agnes Mcmillan

2020-09-24T20:19:17+0000

shoes arrived today,fantastic service and an even better bargain which is greatly appreciated highly recommend this... shop. thank you againread more

Jackie Ashworth

2020-09-17T00:16:55+0000

Fantastic ‘retail therapy’ today with an appointment in the Shop with Jean. Absolutely first class experience & would... recommend it to anyone : you’ll feel safe, welcome and most of all, sure to leave with something : so many lovely items & with the happier ‘C’ word not too far off ... if you don’t find something for yourself, why not treat someone else 🥰 Wishing you every continued success through these difficult times Jean ... see you again soon 💜read more

Joanne Johnston

2020-09-05T19:56:34+0000

Paid a wee visit to Jean's lovely shop today and it didn't disappoint. So so many beautiful things to buy. If anyone... is looking for shoes, bags, fascinators and jewellery for a day out or Wedding there is loads to pick from. I bought a lovely pair of trainers and a fabby bag. Can't wait to go back and see Jean and Stacey. Thanks lovelies 😃🥰read more

Judith Street

2020-09-05T14:35:24+0000

Jean was amazing helping my daughter find her bridal shoes and mother of the bride shoes and bag for me. It’s great... having such a hidden gem on our doorstep. Highly recommend. Thanks again. Judith xread more

Kate Etak

2020-09-02T14:12:51+0000

I saw a beautiful handbag on one of Uptown Girls Facebook posts and asked if it could be posted, as I don't live near... to the shop. The bag was posted and received with a very short time. Great service, gorgeous products and nothing is too much bother. If you are looking for handbags, shoes, boots, scarfs, brooches and so much more this is the shop for you.read more

Isobel Kirk

2020-08-25T16:53:41+0000

I just want to say thank you so much for the great service. I really appreciate it. It’s great to shop local x

Mary Johnston

2020-04-08T08:25:07+0000

Not actually there. Happy birthday xxx

Lynn Brown

2020-04-07T18:36:54+0000

Excellent personal experience from Jean on all her amazing products in the shop. You’ll be spoiled for choice on a... great range of products from shoes, bags, headwear, scarfs to jewellery etc.read more

Jo Slaven Small

2020-02-20T19:56:15+0000

gorgeous shoes. lovely Jean happy to do what she can to get you what you want. if shoes need to be ordered in they... arrive fast.read more

Amy Kanzua

2020-02-08T14:01:08+0000

After a bad experience of ordering online where just none of the shoes fit, I have just walked out with my gorgeous... wedding shoes! Thank you so much to Jean who was so lovely and kind, highly recommend☺️read more

Edith Swinley

2020-02-06T08:52:07+0000

Fantastic shoes to suit any occasion and at affordable prices. Love the Ruby shoes and Joe Brown’s. Jean is great, so... helpful and tries really hard to order in the shoes you want. Recent purchase are on my feet now heading to work!read more

Kelly Ovenstone

2020-01-30T17:29:53+0000

Today I picked my wedding shoes!!! Massive thank you to Jean for all your help, I was in the shop over an hour trying... on so many pairs of shoes but left with the perfect pair and another just because they were in the sale and you never know when you'll need a nice pair of black heels! So if you are looking for the perfect pair of shoes get along to uptown girl, there are also so many beautiful fascinators, hand bags, scarfs and jewellery all at amazing prices! So glad I went to the shop and tried shoes on, shopping online for wedding shoes would have been a nightmare, so many purchases and returns. Now after trying on so many pairs I know I have the perfect pair and they were also an amazing price!read more

Sarah Tasker

2019-12-30T19:28:44+0000

I was lucky to receive a gift from here for Xmas, it was beautifully packaged and really different. Thank you x

Pauline Gourlay Pauline

2019-09-19T13:33:54+0000

Stunning shop with lots of nice shoes etc definitely worth a visit xx

Angela Reekie

2019-08-25T17:01:37+0000

Fantastic service from Jean, found me exactly what I needed for a wedding x

Debbie Brown

2019-07-24T17:59:45+0000

Jean was a fabulous help when I was in choosing my accessories for an upcoming wedding. Nothing was too much trouble,... from trying various styles of shoes to getting them dyed. Amazing service. I'd definitely recommend Jean @ Uptown Girl for accessories.read more

Lynne Rutherford

2019-07-05T23:00:28+0000

Jean is lovely and amazingly helpful. She sold some clothes for me and was great at keeping in touch and letting me... know if anything had sold. She also has an amazing selection of shoes as well, will keep her shop in mind for my wedding and bridesmaid shoes!read more

Nicola Swinburne

2019-05-21T14:03:01+0000

Went in today to have a wee look at the wedding shoes and fell in love with a pair of joe browns, Jean was amazing... great wee shop xxx Can wait to wear them on my wedding day xread more

Dawn Edmond

2019-05-04T15:02:58+0000

Jean was fantastic at helping me choose shoes for my dress. I have a dress with an unusual colur and had been trying... desperately to get something to go with it. Jean was extremely helpful and helped me choose, shoes, matching bag and a wrap. Her knowledge is excellent. Wouldn't hesitate to go back.read more

Ali Orr

2019-04-15T11:57:45+0000

Over the moon with my gorgeous Joe Browns purchase from Jean at Uptown Girl, even when the shop is busy you get great... individual service. 💞👠👠👠💞read more

Claire Kirk

2019-04-12T11:31:42+0000

Thanks a million to the fabulous Jean at Uptown Girl she managed to source me my dream limited edition wedding shoes... which are just perfect 👌. Thanks Jean for all your hard work. I really appreciate it xxxread more

Carol Hynd

2019-04-06T14:49:03+0000

Jean is always helpful and passionate about shoes. Always goes the extra mile to make sure you get the right shoes.

Fiona Turner

2019-03-15T16:23:22+0000

First time in your shop was last week. I had seen on Facebook that you were stocking Joe Brown shoes, Jean was very... helpful and helped me with the style. I collected my shoes today. Wow they are fab. Thank youread more

Lisa Archibald

2019-03-15T11:03:39+0000

Just bought my wedding shoes and Jean was so helpful! She helped me pick out the perfect shoe! Highly recommended and... service was exceptional! Xxread more

Fiona Ogilvie

2019-03-04T13:01:15+0000

Great atmosphere, fantastic products for every occasion and a friendly service

Irene Parker

2019-01-28T13:48:36+0000

I was gifted a pair of fabulous gloves in December and liked them so much I went and bought a pair the very same for my... friend. They are lovely and warm, plus they have a slight stretch in them so they are a good fit for different sized hands. The customer service was fab! I will definitely go back and shop there again and have highly recommend to friends and family. A great shop.read more

Christina McCarte

2019-01-20T22:00:51+0000

Uptown girl is amazing. Jean is lovely and she has a great selections of bridal and joe brown shoes. Would definetly... recommend to anyone. 😊read more

Jackie Arnold

2018-11-06T12:03:50+0000

Jean is lovely I must have been in there 40 mins trying on shoes and boots, has amazing Joe brown shoes and boots..... Can't wait till my new bootsread more

Linda Calder

2018-10-26T15:13:25+0000

If your looking for wedding accessories then look no further than Uptown Girl, looking for shoes for a night out or for... everyday then go to Uptown Girl also a fab selection of jewellery, scarfs, gloves etc & pre loved clothes. Jean gives a personal shopping experience to all her customersread more

Margaret Gray

2018-10-08T22:20:22+0000

always get what I go for at jeans shop looking great after a wee refurb well done been

Debbie Doyle

2018-09-11T09:38:16+0000

Lovely Jean will go above and beyond to please her customers ❤️ Beautiful shoes and bags 😍😍😍😍

Llesley Rrobertson

2018-08-20T19:13:28+0000

Jean you are a superstar x was lovely to meet you and your customer service is super 😘 xx I love my shoes can’t wait to... wear them on my wedding day xxread more

Claire Overton

2018-08-06T18:17:38+0000

the whose I purchased were very comfy x

Katy L A McGarry

2018-08-04T12:06:21+0000

Very friendly owner, a lovely environment to browse freely and discover some amazing finds! Great selection of bags,... shoes, jewellery and french fashion.read more

Nan Hutton

2018-07-22T13:49:51+0000

Loved it .......nothing was to much trouble ....took my dress down ......she found my shoes ...handbag and necklace... ....definitely will go back ....Xread more

Amanda Thomson

2018-07-08T17:16:37+0000

I was In to see Jean last year to buy my wedding shoes and I was so stuck in what to buy. She is an amazing woman and... helped me pick the perfect pair for my wedding and I absolutely loved them. They are the best shoes I've bought and so comfy. Will be popping in again at some point for the sparkly shoes that's I liked. Thank you so much Jean Xxxxxread more

Iain Cusator

2018-06-01T10:37:26+0000

Jean has great knowlage of her store who will cater for your needs. Has great ideas for the budget you have and offer a... large selection.read more

Lian Colston

2018-05-04T23:50:01+0000

Wish I had thought to go to Uptown Girl months ago, but delighted with myself for going today. I went in to lookat hats... and ended up buying 2 pair's of shoes. Seen a gorgeous hat that matched perfectly with shoes bag and bag in order to complete my mother of the bride outfit. Jean was absolutely lovely. Fabulous customer friendly care a pleasure to speak with, Thank you again Jean. xread more

Marion Harris

2018-04-07T20:42:45+0000

Have known jean for quite a few years now and had the pleasure of popping into jean@uptowngirl over the last couple of... weeks to get a hat for my daughters wedding. Jean you were fab, patient and very helpful ladies i would totally recommend jean she provides a personal service... thank you for making this less stressful xread more

Christine Ferry

2018-04-07T13:01:31+0000

Jean is lovely and delivers a first class service - would recommend to all. Bridal shoes, MOTB shoes, handbag and hat... all purchased. Will definitely return soon. An absolute gem of a shop. Superb value for money too, what’s not to like!read more

Jacqueline Hannan

2018-03-23T11:17:16+0000

Why feel the need to shop around the ‘Big Department Stores’ in other towns & spend most of your time & day traipsing... about when you can practically purchase exactly what you are looking for (& in most cases surpass what you had hoped for!) in ‘Uptown Girl’ You will not be disappointed by the choices of accessories readily available or what Jean (the owner) can organise & offer you. The shop itself has a striking appearance & you feel that warm glow of opulence as soon as you enter. You are welcomed by Jean’s friendly approach & manner. My experience in ‘Uptown Girl’ .... I’m like a kid in a sweet shop!! ��read more

Alison Allan

2018-02-06T18:36:14+0000

After searching for accessories to match my dress for my sons wedding, I decided to pop into the shop! Jean was so... friendly and helpful trying different colours to match my dress. I bought shoes and a bag and an order was placed for a matching fascinator. I picked up fascinator today! Everything is lovely and I can't wait to wear the full ensemble! Thanks Jean, first class service, I'll be back!read more

Kayren Brown

2018-01-22T20:33:57+0000

Lovely shop � Jean is very friendly and very helpful.

Lesley Braid

2017-10-15T19:20:08+0000

The woman who runs / owns this shop is fantastic. Weeks before my daughters wedding I still had no shoes and bag. (I... have small narrow feet). This woman has the patience of a saint and I left the shop after buying shoes and clutch bag and these were dyed navy to match my dress. The colour match was superb. I also bought a hat and wrap. Just want to say thank you again. I will be back. I felt fabulous in my dress and accessories. Lesley xxread more

Ann Macpherson

2017-09-12T20:56:02+0000

Bought a beautiful jacket today. Will definitely be returning to shop there again. Jean is lovely & welcoming, she even... took the time to bring the jacket to me at home - now that's what I call going above & beyond. Thanks again & hope to see you very soon �read more

Miroslaw Czubaszek

2017-05-23T19:19:18+0000

Janey Kirk

2017-05-21T20:10:36+0000

I loved this amazing shop. Really classy shoes.. and helpful staff... excellent

Ashlee Mason

2017-05-15T18:50:29+0000

I came in with my Grandma who was looking for shoes for my wedding. Jean was absolutely fabulous and such a great help.... We found the shoes my Grandma was looking for and Jean was able to match a colour to the dress and have the shoes dyed. they look fabulous!! just under 3 weeks to go so a picture will need to follow....thanks for your help! highly recommendedread more

Susan Owen

2017-05-12T13:32:45+0000

As someone who absolutely hates shopping I have dreaded looking for an outfit for my son's upcoming wedding. Thankfully... I found my dress quite easily but the dilemma of what to put with it was still looming. I visited Uptown Girl and have been blown away by the service provided. Jean spent about two hours with me advising me about shoes, bag, hat and jewellery. She has arranged to have my bag and shoes dyed to match my dress and picked out the most gorgeous hat for me to wear on the big day. I am so thankful Jean and you most definitely deserve every success. Thank you again.read more

Emma Adamson

2017-05-11T21:58:52+0000

Visited Uptown Girl today to find some last minute accessories for an upcoming family wedding. From the minute I... entered the shop Jean was amazing. Welcoming, helpful and clearly very passionate about what she does. There is a great selection of fabulousness and sparkles, from shoes, fascinators and jewelry. Colour matching accessories for a wedding outfit isn't something you can do online, you need to actually see them in person. This shop really is a hidden gem, and with Jeans help took the stress out of getting the last details sorted to go with my dress. I would 100% recommend and will definitely be back. Thanks for all your help today Jean. xxread more

Elaine Shepherd

2017-04-27T12:19:02+0000

Sandie Reid

2017-04-08T20:38:49+0000

Absolutely gorgeous shoes 👠. Takes time to speak over shoe choices. Scarves, jewellery, bags, purses and hats.

Kelly Syczynski

2017-04-08T14:34:39+0000

totally love it in your shop to day i was really spoiled for choice and i am so happy with my wedding shoes xxxx

Sarah Paterson

2017-03-25T18:28:16+0000

I was needing a accessories for my brothers wedding and have been looking everywhere, i found this little shop in... Cowdenbeath. The staff were very helpfull and friendly and also gave me alot of advice on diferent scarfs they had in store. I also noticed that they had a unique selection of shoes and hanbags and also accessories that know one else in the wedding would be wearing. I managed to find the scarf that i wanted to go with my navy dress. Cant thank them enough and will definitly be back. This shop is a gem. Such a great shop,if you have been invited to a wedding and need to get something quick and unique this would be the place. Thanks again Jean � xxread more

Louise Fraser

2016-11-22T16:19:19+0000

Well well well...never knew this shop was here....must say i have been everywhere looking for my wedding shoes...staff... couldn't help me enough...loving my choice, not what i thought i wanted but just shoes you...thanks again xxread more

Bernie Pops

2016-11-06T15:06:34+0000

Really helpful and lovely range to choose from. My mum got the perfect shoes and bag to complement her mother of the... bride outfit. Would highly recommend �read more

Betty McKenzie

2016-07-20T16:58:00+0000

Louise Black

2016-05-26T19:08:25+0000

Jean was very helpful and patient in helping me choose the right colour to dye my beloved wedding shoes. She was also... very efficient in sending them away and letting me know as soon as they arrived back. Thanks again, I love them and can't wait to wear them again!!read more

Pauline Gallagher

2016-04-07T13:35:15+0000

New owner extremely helpful, and there is a great range of both occasion and day wear shoes. as well as all your... accessories. Wish you every success in your new venture.read more

Angela Barn

2016-03-26T20:07:09+0000

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customer service

Why I Wont Sell You Just Anything

Bespoke Personal 1-2-1 Out of Hours Appointments

Find Us

413 High Street
Cowdenbeath
Fife KY4 9QW

01383 515 400
07825729297
jean@uptowngirl.shoes

Opening Times